Norwich IT & Web • IT Support & Website Design

Services We Offer

Keep reading to find out more.

IT Support

We provide comprehensive IT support services to business and residential clients, across Norwich and the surrounding areas. Our support is flexible and tailored to suit your needs—available both remotely and on-site.

Whether you're looking for occasional assistance or regular support, we're here to help with a friendly, reliable service. We offer both pay-as-you-go options, and monthly support packages for businesses or individuals who prefer ongoing peace of mind. We understand that tech issues don't stick to 9-5 schedules, so we also offer out-of-hours emergency cover for those unexpected problems that just can't wait.

Our IT Support services include:

IT Consultancy & Ongoing Support and Maintenance
Network Setup & Management
Software Installation & Troubleshooting
Hardware Procurement, Installation and Maintenance
VoIP Phone System Setup & Support
Public and Guest WiFi Solutions
Hardware Repairs & Upgrades
Virus & Malware Removal
Data Backup & Recovery

Website Design

We create clean, modern, and fully responsive websites tailored to your needs. All of our website design and development work is done in-house by hand — no AI, no cookie-cutter templates — just carefully crafted code and a focus on quality, performance, and user experience. Whether you need a fresh new site or an update to an existing one, we'll work closely with you to bring your vision to life.

We also offer additional services such as copywriting and graphic design. These services are carried out by trusted third-party professionals we collaborate with, to help complete your website, giving you a one-stop solution from start to finish.

Our Website Design services include:

Bespoke Website Design & Development
eCommerce Stores & Online Booking Systems
Mobile & Tablet Friendly (Fully Responsive)
SEO Optimised
Ongoing Maintenance & Updates
Hosting & Domain Management
Website Training & Support

Software Development

We specialise in building custom web-based software solutions designed around your unique requirements. Every system is developed in-house with a focus on security, usability, and long-term performance.

With a background in PHP development, all software is built from the ground up, using clean, efficient code that is tailored specifically to your needs. We work closely with you from the initial planning stage, right through to launch and beyond, ensuring the final product fits seamlessly into your workflow and grows with your business.

Our Software Development services include:

Bespoke Web-Based System Design & Build
Custom CRM & Client Portals
Booking & Scheduling Platforms
Inventory & Stock Management Systems
Internal Workflow & Automation Tools
Secure User Management & Access Control
API Integration & Third-Party Connectivity
Ongoing Support, Maintenance & Feature Updates

Servers & Networking

We offer expert server and networking solutions tailored to your environment. Whether you're building from the ground up or upgrading existing systems, we provide reliable, efficient installations with a strong focus on performance, scalability, and security.

This service covers everything from planning and installation to troubleshooting and long-term support. Whether you need structured cabling, rack-mounted servers, network hardware setup, or secure internal systems — we're here to make sure your network runs smoothly and efficiently.

Our Servers & Networking services include:

Network Design & Installation
Structured Cabling & Cable Runs
Server Installation & Configuration
Switches, Routers & Firewall Setup
WiFi Access Points & Coverage Solutions
Network Troubleshooting & Optimisation
Ongoing Maintenance & Support

Hosting Services

We offer hosting solutions for individuals, businesses, and developers. Whether you need a simple domain and website hosting or a fully customised server setup, we can provide scalable options to match your requirements.

From shared hosting, to dedicated servers, or even colocation services, for more advanced infrastructure needs, we've got the tools and technical know-how to deliver dependable performance with expert support.

Our Hosting Services include:

Domain Registration & Management
Website & Email Hosting
VPS (Virtual Private Servers)
Dedicated Servers
Colocation Services
Bespoke Hosting Environments
Ongoing Server Maintenance & Monitoring
Migration Assistance & Setup Support

Digital Advertising

We offer Pay-Per-Click (PPC) advertising services, with a strong focus on Google Ads campaigns, tailored to your business goals.

Whether you want to promote specific products, generate local leads, or increase brand visibility, we can help set up and manage effective ad campaigns that deliver real results. We'll handle everything from keyword research and ad creation to budget management and performance tracking.

Our Digital Advertising services include:

Google Ads - Campaign Setup & Management
Keyword Research & Targeting
Ad Copy & Graphic Design Creation
Budget Planning & Optimisation
Ongoing Monitoring & Adjustments
Performance Reporting & Insights

Frequently Asked Questions

Questions? We've got answers.

IT Support FAQs

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Q: Do you offer IT support for home users as well as businesses?

Yes! We provide IT support for both residential and business clients, whether it's a one-off issue or you require ongoing support.

Q: Can you help remotely, or do you only offer on-site visits?

We offer both remote and on-site support, depending on what works best for you and the situation.

Q: Do I need a contract to get support?

Not at all. We offer flexible pay-as-you-go support, as well as monthly contract options for regular, ongoing assistance.

Q: Do you offer emergency / out-of-hours support?

We offer out-of-hours emergency support contracts, to cover any critical issues that can't wait until the next working day.

Website Design FAQs

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Q: Do you use templates or are your websites built from scratch?

All our websites are custom-built by hand. We don't use templates or AI. We build your website using bespoke, hand-written code, tailored to your needs.

Q: Will my website work on phones and tablets?

Every website we build is fully responsive, ensuring it looks great and works smoothly on all devices.

Q: Can you build online stores or eCommerce websites?

We can design and develop fully functional eCommerce websites, with secure payment integration and an easy-to-manage backend site.

Q: Can you provide content or graphics for my website?

Yes, we work with trusted third-party professionals for copywriting and graphic design, giving you a complete one-stop solution.

Software Development FAQs

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Q: What kind of software do you build?

We specialise in custom web-based software systems. We can work with you to create anything from booking systems and CRMs to internal business tools.

Q: What technologies do you use?

We primarily develop using PHP and related web technologies, focusing on performance, security, and long-term maintainability.

Q: Is your software tailored to each client?

Yes, every system is built from the ground up based on your unique requirements. We will discuss what it is you are looking for before beginning the project, to ensure the software meets all of your business needs.

Q: Can the software grow as my business grows?

Absolutely. We design with future scalability in mind, so your system can evolve as your needs change and develop. The benefit of going for a bespoke system is that you are not restricted by the limitations of off the shelf software solutions, so we can add new features and functionality as your business grows.

Servers & Networking FAQs

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Q: Do you install network cabling and hardware?

Yes, we do! We can help throughout your entire network installation, implementing various hardware, including structured cabling, switches, routers, and access points for your home or business.

Q: Can you help set up our office server?

Absolutely. We can install and configure on-site servers, including rack setups and custom solutions.

Q: Do you offer ongoing network support?

We offer both one-off setup services and ongoing support and maintenance for your server and network infrastructure, depending on what your needs are.

Q: Can you troubleshoot existing networking issues?

Definitely. We can diagnose and resolve a wide range of network problems, from slow speeds to hardware faults.

Hosting Services FAQs

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Q: What types of hosting do you provide?

We offer a range of hosting options including shared hosting, VPS, dedicated servers, and colocation services.

Q: Do you offer domain name registration as well?

Yes, we can register and manage domain names for you, along with setting up hosting and email services.

Q: Can I customise my hosting setup?

Definitely. We provide bespoke hosting solutions tailored to your specific needs and workloads.

Q: Can you help with migrating from another host?

We can handle the migration process for you, to ensure a smooth transition with minimal downtime.

Digital Advertising FAQs

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Q: What platforms can you help me advertise on?

We primarily focus on Google Ads, to help you reach your audience through targeted pay-per-click (PPC) campaigns.

Q: Can you manage my existing Google Ads account?

Yes, we can take over the management of existing campaigns or create new ones from scratch.

Q: Do you offer reporting on ad performance?

We can provide regular performance reports, so you can see how your ad campaign is doing and what your budget is going towards.

Q: Is there a minimum budget required?

For ad campaigns we require a minimum budget of £100 per month. We will work closely with you to create an advertising strategy that aligns with your goals and makes the most of your budget.